Gold Coast Computer Repairs

Frequently Asked Questions

Can a computer repair technician visit our office or home?

• Yes, we can visit your office or home.
  Please call us on (07)5525 2369 to organise a pre-arranged time and place that is convenient for you.

Is our work guaranteed?

• All work is 100% guaranteed, if we are unable to fix your problem - no charge will be made.

When can a computer repair technician come to see us?

• Our business hours are:

  Monday to Friday
  8:30 am to 4:30pm

How much will it cost?

• Our onsite fees start with a minimum charge of $88 (inc GST) for 1 hour and $22 (inc GST) for 15 minute increments, all fees include GST or as per quote

  In some cases we will quote on a particular project.

  Our place the fees start at $55 (inc GST) for the first 30 minutes, this is called an inspection fee and $22.00 (inc GST) for each 15 minute increments, all fees include GST.

Quotes?

• Customers Please Note:

  Computer repair quoted prices are indicative only and we assume we are working with a computer that is problem free and does not require fixing first in order to be able to do the job requested.

How do I pay for your services?

• You can pay either by cash, eftpos or credit card. Onsite cash or cheque is preferred.

How do we find our nearest computer repair technician representative?

• Call 5525 2369

Can a computer repair technician provide the software we need?

• We also supply many different software applications, depending on your specific needs. We can even help you implement most of the common software packages as well as train you and your staff in their use.

When can I collect my repaired computer or goods?

• Pay when collecting from Unit 6 Mudgeeraba Industrial Park / 30 Mudgeeraba Road, Mudgeeraba QLD 4213
  
  8:30AM to 4:30 PM weekdays

DOA Returns(Dead On Arrival Returns)

• In the event that you receive a product that is not in working order, please notify us by telephone and return the product within 7 days.
  Please ensure that the product you are returning has complete packaging and contents as originally supplied.
  Failure to report a DOA item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item as a DOA.
  You must have your order number and invoice must be sent together with all the returning goods.
  You will be issued with a Return Authority (RA) Number once we have received the goods.
  
  If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered).

Damaged/Incorrect Product

• In the event that you receive a product that is either damaged or not the product you ordered, please notify us by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product.
  You must have your invoice.
  Once verified we have verified that there is a problem, you can return the goods to us for exchange/warranty.
  
  Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer.

Product Return

• Products found to be faulty etc need to be returned as close to date of purchase as possible

Warranty claim

• All goods sold by come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item at the time of purchase. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty
• Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any warranty claim.
• Manufacturer's are responsible for the handling of most products' warranty processes. Warranties for individual parts we sell are provided by the manufacturers, not us.
• A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. also reserves the right to charge the labour cost $35 for examining these goods where no fault was found.
• All warranties are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
• We are not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. In this instance we do not provide data recovery service.
• Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
• Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
• Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to . is not responsible for any parcel missing in transit, on its return back to .
• Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.

Warranty turnaround time

• Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.
• We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. We are not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
• If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organized game party etc, you should consider purchasing it from a provider that offers instant replacement.